Refund policy
Return
The online customer has the right to withdraw from this agreement within a period of 14 calendar days without giving reasons and return the product(s). The right of withdrawal period will expire 14 calendar days after the date when the goods were physically received by the customer or a third party indicated by the customer.
To exercise the right of withdrawal, you must notify Sweatability by email about your decision to withdraw from the agreement (email: hello@sweatability.com). Please note we can not accept any return without email notification within 14 days after receiving. After contacting us, we can either provide you with a proper label you can use to return your package at your local postal office (only for domestic orders!) or you can return your package with or without 'track and trace'. Please note, arrival of your package at our office is your responsibility and additional shipping costs for return are not refunded. Items on sale are exchangeable but non refundable. Costs of return are always for the buyer, with the exception of domestic orders in case of an exchange of new collection items, not in case of a refund or exchange of items on sale.
In any event, the customer has no later than 14 calendar days from the day that they notify Sweatability of their decision to withdraw from the agreement to send back or hand over the goods to Sweatability (Leopold 2 Laan 213 (GV10), 8670 Oostduinkerke, Belfium)
The returned items must be in undamaged and unused condition, with the original product label attached. Only articles that are returned in the original packaging, along with all accessories, instructions and invoice or sales receipt can be returned.
The refund will be processed as soon as the items have been received by Sweatability, however, please allow 14 days from the day you return the product for your account to be credited. Please note, we will not refund the additional shipping cost for your refund. If we provided you with a return label, we will reduce the amount we refund to you with the cost made for the return.
Any additional costs resulting from the customer choosing another form of delivery other than by the delivery offered by Sweatability will not be refunded.
You may not exercise the right of withdrawal in the following cases:
- Sealed goods where the seal has been broken after delivery (e.g. nutritional supplements)
- Damaged and used products
- Products with make-up marks
- If not all tags remain attached
- Items on sale are exchangeable but not refundable